Some of our Platform’s functionality may be used without revealing any personal information, though for features or services related to the Programs, personal information is required. If you do not use these specific features or services on the Platform, then the only information we collect will be “Non-Personal Information” (i.e., information that cannot be used to identify you). Non-Personal Information includes information like the web pages that you have viewed. In order to access certain features and benefits on our Platform, you may need to submit “Personally Identifiable Information” (i.e., information that can be used to identify you). Personally Identifiable Information can include, but not be limited to, information such as your name, email address, contact number (cellular and landline), educational qualification(s), Aadhaar number, PAN number, and post-qualification or work experience among other things. You are responsible for ensuring the accuracy of the Personally Identifiable Information you submit to Inuaid. Inaccurate information may affect your ability to use the Platform, the information you receive when using the Platform, and our ability to contact you. For example, your email address should be kept valid because it is one of the primary channels through which we communicate with you.
2. INFORMATION COLLECTION
When you come to our Platform, we may track, collect and aggregate Non-Personal Information indicating, among other things, which pages of our Platform were visited, the order in which they were visited, when they were visited, and which hyperlinks were “clicked.” We also collect information from the URLs through which you connected with our Platform. Collecting such information may involve logging the IP address, operating system and browser software used by each user of the Platform. Although such information may not be considered Personally Identifiable Information, based on local laws, we may be able to determine a user’s Internet Service Provider and the geographic location of his or her point of connectivity from an IP address. We collect Non-Personally Identifiable Information from the Platform visitors to track the total of number of visitors on the Platform in aggregate form and to identify the type of Internet web browser (e.g., Internet Explorer®) and operating system (e.g., Windows®) used by them. This information allows us to continuously improve our Platform and services.
PERSONALLY IDENTIFIABLE INFORMATION
We collect through our Platform, or through third-party platforms being used by us, the information that you provide to us when you sign up for information updates or Programs, participate in our public forums, avail our chat room services, send you emails, call you, participate in online or offline events, and/or receive other services on or through our Platform or through any of Inuaid’s or its Educational Partners’ offline activities. This information may include, among other things, your name, postal address, email address, contact number, social security or tax identification numbers, login credentials (in the case of registered users), educational qualification(s), salary information, working goals, post-qualification experience, and photographs. We collect demographic information such as your gender, socio-economic status, and other similar personal information. In the case of scholarships, refunds or referrals, we will collect your bank account information. Other than this, we do not collect any of your financial information, and all payments are processed by third-party payment gateway providers.
Inuaid, or its Educational Partners and third-party service providers, may, for instance, collect certain information from you in conjunction with assignments, exams and other assessments related to the online course. For example, as part of a proctored exam for a course, Inuaid (or its third-party service providers) may collect certain Personally Identifiable Information from you in order to (a) verify or authenticate your identity or submissions made by you, such as a signature for a test or an assignment log, a photograph or a recording of you (e.g., using a webcam) or information included on a photo identification card or document, or (b) monitor your performance during an exam to confirm that you are abiding by the applicable test rules or requirements (e.g., confirming that you are not using prohibited resources). Inuaid may also collect information from you or about your performance or your accomplishments, such as quiz/exam scores, grades, project evaluations, teacher evaluations and other evaluations of your performance or accomplishments.
THIRD-PARTY SERVICE PROVIDERS
We may receive your information when you access or log in to a third-party site, e.g., Facebook, WhatsApp from our Platforms or when you respond to our Ads on such third-party platforms. This may include the text and/or images of your Personally Identifiable Information available from the third-party site. Please be aware that the information we obtain from such third-party platforms is often dependent on their privacy policies and/or on your settings regarding what information you have consented to share with them.
We enter into arrangements with third parties to serve Ads on our behalf across the Internet, social networking sites and blogs. They may collect or store information about your visits to our Platform and your interaction with our products and services. They may also use information about your visits to this Platform and to other websites to target advertisements for goods and services or for any other purpose. This information is collected through the use of a pixel tag, which is an industry standard technology used by most major websites. Such third parties are not permitted by Inuaid to sell or share your Personally Identifiable Information as part of this process. If such third parties sell or share the Personally Identifiable Information as part of the process, Inuaid’s liability shall be limited to providing you with reasonable assistance in any action you may choose to take against such third parties, at your sole cost and expense.
We have third-party sales and marketing affiliates who may collect your information through one of the various channels owned by them and share this information with us, based on your interest in our Programs. For example, an affiliate may hold an event and share the details of the attendees with Inuaid.
INFORMATION WE RECEIVE FROM OTHER SOURCES
We may receive information about you if you use any of the other platforms we operate or the other services we provide. In this case, the data may be shared internally and combined with the data collected on the Platform. We are also working closely with third parties (including, for example, Educational Partners, scholarship providers, marketing partners, sales affiliates, subcontractors in technical/advertising networks, analytics providers, and search information providers) and may receive information about you from such sources. We may also receive your information from your employers, educational institution or scholarship providers, where your Program is partly or fully sponsored by such a third-party. The third-party sponsoring your participation in the Programs may provide us your information, subject to our agreement with them and, therefore, the third-party sponsor may be the controller with respect to such data. In cases where you have been referred under any referral scheme, we will receive your information from the referrer.
USE OF INFORMATION
We may use the information we collect to provide you with information relating to our Program and/or other Inuaid services, to respond to your questions or interest shown in our Programs, and to send you updates about the Programs, other Inuaid events, platform maintenance or new services provided by Inuaid, among other things, through itself or through third parties, via email, SMS, phone call or any other medium.
We use your information for managing and processing purposes, including, but not limited to, tracking attendance, progress and completion of a Program. As part of our management and processing of the Program, we will use certain Personally Identifiable Information to administer exams, projects, and other assessments for the Program. For example, as part of an exam, Inuaid may use certain information collected from you in order to verify your identity or to monitor your performance during the exam to confirm that you are abiding by the applicable testing rules or requirements.
We may use your Personally Identifiable Information in order to provide such services to you and for quality control purposes, and we may also archive this information and/or use it for future communications with you. For example, Inuaid may make available to you chat room services that allow you to communicate with Inuaid’s staff members or your peers in the same cohort, and we may use and share your Personally Identifiable Information to provide these services to you. In another example, Inuaid’s staff members may create groups on WhatsApp (or similar service providers) with other students and make you a member of such a group. These groups may be used to provide services in conjunction with the Programs, including, but not limited to, updates related to the Programs, details of potential employers, etc. Please be aware that the information disclosed on a third-party service provider’s platform will be dependent and subject to such third-party’s privacy policies and/or on your settings regarding what information you have consented to share with them. Inuaid and/or its associates shall have no liability in this regard whatsoever.
Inuaid may use certain companies that enable you to establish a membership to participate in digital wallets, payment services or rewards programs. If you elect to do so, we will disclose to such companies your information that is necessary to make their programs work and support your membership with them. We are not responsible for the privacy practices of the companies sponsoring these membership programs, and we suggest you review the individual privacy policies of each company with whom you establish such memberships. Billing information may be archived by us or our providers. We may archive Personally Identifiable Information other than billing information and/or use it for future communications with you.
Inuaid may use and share your information to improve its services and offerings. For example, we, through our service providers (like auditors or surveyors), may approach you to understand the impact of our Programs on your careers. For this purpose, we may connect with you via a phone call, email you questionnaires, or request you to attend workshops.
To the extent any Personally Identifiable Information collected by us contains images of you, you grant Inuaid a limited, non-exclusive right to use, reproduce, distribute, or prepare derivative works of or publicly display such images and/or your likeness in relation to the Program or for marketing purposes. We may use your photograph along with employer information, transition information, designation change, etc., for Ads/and or social media posts to highlight our learners’ achievements.
We use Non-Personal Information in aggregate form to build higher-quality, more useful services by performing statistical analysis of the collective characteristics and behaviour of our Users and by measuring demographics and interests regarding specific areas of our Platform.
3. SHARING YOUR INFORMATION
In addition to the examples provided above, we will share your information in the following manner:
We provide access to or share your information with operations and maintenance contractors and other third parties who perform services on our behalf. They have access to perform these services but are prohibited from using your information for other purposes. They provide a variety of services to us, including billing, sales, marketing, test proctoring, couriers, mentoring, recruitment consulting, product content and features, advertising, analytics, research, customer service, data storage, security, fraud prevention, credit facilities, payment processing and legal services. Moreover, in certain circumstances, we may share certain Personally Identifiable Information and materials with third parties including, but not limited to, service providers such as Facebook or WhatsApp in order to provide you services that you have requested or services that Inuaid provides in conjunction with the Programs. Also, we use certain third-party platforms to collect your information (such as Typeform or Google Forms), as a consequence of which, your information may be stored on their servers.
Government and Regulatory Disclosure
Inuaid may share your Information with various government authorities in response to court orders or other legal processes to establish or exercise our legal rights or to protect our property; to defend against legal claims; or as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us. We may also share your information when we believe it is appropriate to investigate, prevent or take appropriate action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Inuaid, the Platform, our users, customers, or others; and in connection with our Terms and other agreements.
4. AGGREGATED DATA
"Aggregated Data" means records that have been stripped of Personally Identifying Information and that have been manipulated or combined to provide generalised, anonymous information. Your identity and personal information are not available in Aggregated Data. We may combine your personal information on an anonymous basis with other information to generate Aggregated Data for internal and commercial use, and for sharing with affiliates, subsidiaries and business partners for planning and marketing purposes.
5. PROTECTION OF INFORMATION
CONFIDENTIALITY AND SECURITY
Inuaid takes all reasonable precautions to protect your Personally Identifiable Information both online and offline, in order to avoid any unauthorised access or breach. In addition, we participate in cooperative database services. These services help us direct newsletters, mailings and other marketing initiatives to appropriate purchasers and website visitors. Names and mailing addresses may be shared between participating parties in the co-operative database services.
NOTIFICATION OF CHANGES
YOUR EMAIL ADDRESS AND MOBILE NUMBER
We may store the email addresses/mobile numbers of those who communicate with us via email/mobile or who have shown interest in our Programs and add them to our mailing/SMS/call list when you sign up to receive special promotions and updates. By electing to receive emails/SMS/calls from us, we would be able to send you exclusive information and special offers, which you may otherwise not learn about from our Platform. If you are a registered user and wish to change your preferences, or if you prefer to opt out of regular mail/SMS/calls, you may mail us at Contactus@inuaid.com to notify us of your request.
Once you have submitted your opt-out request, you may assume that it has been successfully received and is being processed. Please allow us 14 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Our Platform may contain links to other sites. The linked sites are not under the control of Inuaid. Please be aware that Inuaid is not responsible for the privacy practices of such other sites. Inuaid advises you to read the privacy policies of each and every website that collects your information, including Personally Identifiable Information. If you decide to access any of the third-party sites linked to the Platform, you do so entirely at your own risk. Any links to any partner of the Platform should be the responsibility of the linking party, and Inuaid shall not be responsible for notifying you of any change in the name or location of any information on the Platform.
RETENTION OF PERSONALLY IDENTIFIABLE INFORMATION
If you reside or are located in the European Union, we keep your Personally Identifiable Information for no longer than necessary for the purposes for which the Personally Identifiable Information is processed. The length of time we retain Personally Identifiable Information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
6. COOKIES AND WEB BEACONS
Cookies are small pieces of information saved by your browser onto your computer/mobile. Cookies are used to record various aspects of your visit and to assist Inuaid to provide you with uninterrupted service. Web beacons are small graphic files linked to our servers that allow us to track your use of our Platform and related functionalities.
We may allow third-party companies, including advertising companies (such as Facebook, Google, Twitter, Quora and Bing) to place cookies on our website. These cookies enable such companies to track your activity across various sites where they display Ads and record your activities, so they can show Ads that they consider relevant to you as you browse the Internet. These cookies store information about the content you are browsing, together with an identifier linked to your device or IP address.
These cookies also allow us and third parties to know whether you've seen an Ad or a type of Ad, and how long it has been since you've last seen it. This information is used for frequency capping purposes, to help tailor the Ads you see and to measure their effectiveness.
7. ADDRESS FOR PRIVACY QUESTIONS
Should you have questions about this policy or Inuaid’s process for information collection, use and disclosure practices, feel free to contact us at Contactus@inuaid.com. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding our use of your information. Except where required by law, Inuaid cannot ensure a response to questions or comments regarding topics unrelated to this policy or Inuaid’s privacy practices.
9. MISCELLANEOUS PROVISIONS